When You Feel Client Tension & Anxiety During Wedding Planning

Hi Friend,

* This epidsode, was actually filmed the week before coronavirus started in the US?! This is not lost on me. (God is faithful!)

Are you feeling tension or anxiety from your clients as they navigate an ever changing world?

It’s understandable right?! As planners, we are heartbroken for our clients when things don't work out the way they hoped and often feel overwhelmed by the desire to fix something that is largely out of our control. 

But, be encouraged that there are a few things that we can do to alleviate stress for our couples.

I'm sharing 4 Tips For When You Feel Client Tension & Anxiety During Wedding Planning on my blog here: https://www.chanceycharmweddings.com/4-tips-for-wedding-planners-during-coronavirus/

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Transcript

Hi, friend. My name is Sarah Chancey, and I'm the founder and creative director behind Chancey Charm. We're a national wedding planning and design firm with planners located across the country and serving clients internationally for their destination weddings. I am also a wedding planner, mentor, and I love, love, love my job.

That's why I am so excited to talk to you today about a topic that I think is near and dear to all of our hearts, and that is client tension. So we're booking up a R or booking up. We're wrapping up a really great booking season here at GNC Charm, and we're diving into spring wedding season, and it happens.

It's either an email or a text message, maybe it's a phone call or a client meeting and you leave filling. Ugh, yucky. So much tension between you and the client, or just tension and anxiety in the air. The first thing I wanna tell you, and I wish someone had told me this, is to take a step back. Take a deep breath, because it's not about you.

It's not about you. I promise. You're amazing. Your clients love, love you. You're serving so many with excellence. Think about all those clients who after the wedding, they're texting you, emailing you, sending you pictures, telling. How grateful they are for you. You are a rock star. This is not about you, but it might be about unmet expectations.

So I don't know about you guys, but I love to go on Pinterest and find recipes. It's one of my favorite things to do, but when I finish making the said recipe, it generally doesn't look anything like the gorgeous photo that I found online. And so in the same way, A no brainer here that your client's going off Pinterest potentially and they are finding things that they love and they want their wedding to look a certain way or feel a certain way, but then the realistic just.

budget, guest count, venue rules, uh, limitations kind of come into play and often they are experiencing their own wedding. Pinterest fail and that can be really hard. So the tension you're feeling might be about a wedding, Pinterest fail and also can be emotional and something that's kind of hidden from you.

It might be something going on between them and their Beyonce. Their family, their friends. There's just a myriad of things that can be going on for your client and it's not about you. We all know that planning a wedding is stressful. It's generally stressful for our clients. That's why we have a great job, um, that we love is cuz often we can help alleviate that stress, but sometimes it's just there.

We also are sometimes the bureau of that bad news for clients. So it's just taking a step back and reassuring yourself that you're amazing. You're a great planner, and this is about unmet expectations or a Pinterest fail or a relationship and not about you. I think that's the first step, so that you can get in a healthy place emotionally and mentally to really help your client.

And then you're gonna wanna do one of two things. The first thing is, Pivot. So if it's a Pinterest fail, if it's a limitation on budget, guest count, uh, venue restrictions, vendor limitations, you're gonna wanna help your client pivot and get excited about their next best. Yes, they're honestly looking to you to do that.

Or if it's some tension because the client's having a hard time with just the process and feeling like it's all moving the right direct. And in a timely manner, it might be helpful, and this is something that Skylar on my team came up with, not something that I came up with when we had this call, and we've kind of, as a team started hashing this concept out.

She recommended that we print off the timeline and actually physically hand it to our client with a month by month todo list so that they can see that there is a plan in place and that we're working together on it. Sometimes having. Physical paper really helps. So whether your to-do list is on aisle planner, which we love and use and adore, or it's on Google Docs or wherever it is, printing that out, letting them see month by month that it's all gonna work out is a really great way to reassure your client that everything's gonna be okay and ease that tension.

So you might need to reset boundaries via an email or phone call expectations, make a pivot. These are all things you can. To alleviate that tension. But the first thing you're gonna wanna do, like I said in the very beginning, is potentially keep these notes on your phone or this video on your phone. So when you leave that meeting, you can get yourself in the right place emotionally by remembering that it's not about you.

So I hope that this has been helpful and encouraging for you, especially if you're in the midst of a situation like this and that you're leaving this video with some action steps and feeling better. I'm reading for you.